Privacy policy
This page explains, in general terms, how the website and clinic system handle information you provide when booking, contacting the clinic or using the patient portal.
Information we may collect
This may include your name, contact details, city, requested service and preferred appointment date, together with medical information and files you provide to the clinic during your care. Public website forms do not request more medical information than is needed to begin a conversation.
How information is used
Information is used to manage booking enquiries, communication, appointments, medical records, follow-up and care, and to improve the website. Photographs or patient cases are not published for marketing without documented consent.
Access and permissions
Access to records is limited to authorised users according to their role, including the doctor, reception, website administration and technical support. Sensitive clinical notes are restricted to roles that need them.
Analytics and cookies
With your consent, the website may use analytics to understand which pages are useful. Optional analytics do not load if you decline, and medical form fields are not sent to analytics tools. Language-specific links keep navigation in the language you choose.
Your rights and contacting the clinic
You can ask the clinic team to correct information or explain how it is used. Some records may need to be retained for medical or legal requirements. Do not send urgent medical information through the website form; use the appropriate emergency services when needed.